Eleanor is a CILA-qualified former Loss Adjuster with 15 years of experience handling high-value property, liability, and business interruption claims. She now works as an independent Claims Consultant, advocating for policyholders against insurers. Her deep understanding of adjuster methodologies and insurer tactics enables her to secure significantly improved claim outcomes.
Eleanor Hartley graduated with a Law degree from the University of Bristol and subsequently qualified as a Chartered Loss Adjuster through the Chartered Institute of Loss Adjusters (CILA). She spent a decade working for major loss adjusting firms, handling claims ranging from £50,000 to over £5M across fire, flood, theft, and liability lines. This insider experience gave her an unparalleled understanding of how insurers assess claims, identify coverage disputes, and calculate settlements. Eleanor transitioned to the policyholder side, driven by a desire to level the playing field for businesses facing complex claims. She specialises in challenging underpayments, navigating reservation of rights letters, and coordinating with forensic accountants and investigators. Her writing aims to empower business owners with the knowledge to document losses correctly, manage loss adjuster relationships, and recognise when to escalate disputes. She frequently references current case law, FCA claims handling rules, and the practical realities of the post-loss environment.